PEI College of Occupational Therapists Responsibilities
- to protect the public by setting standards for entry to practice the profession (such as education, fieldwork and exam)
- setting standards for ongoing practice and conduct (the Essential Competencies of Practice for Occupational Therapists 3rd Edition, Code of Ethics, etc.)
- establishing guidelines and quality assurance programs (such as continuing competency requirements) to ensure that occupational therapists practice safely, ethically and competently.
- to investigate complaints raised about a registrant's practice
Concerns and Complaints about Registered Occupational Therapists
Concerns can be brought forward to the College in a variety of ways. Complaints may come forward from members of the public, or their families, who believe they are not receiving appropriate care. Concerns may also come forward from employers or colleagues of occupational therapists who may be required, in certain specific circumstances, to report concerns to the College. The Registrar of the College may also initiate the complaint process.
The College is required under the Regulated Health Professions Act to investigate all complaints about a registrant's practice submitted to the College. Complaints need to be made in writing and must be signed by the complainant; formal complaints cannot be anonymous (complaint process). The complaint should include the following information:
- Your name and contact information (address, phone number, email, etc)
- The name of the occupational therapist
- Detailed description of your complaint, including relevant dates
- Support documentation you wish to submit for consideration
- Details of any discussions with the occupational therapist about the concern
The following form may be used to assist with submitting a complaint. Written complaints and supporting documents may be mailed to:
PEI College of Occupational Therapists
PO Box 2248 Stn Central
Charlottetown, PE C1A 8B9
